Privacy Policy

Last updated: May 1, 2025

This Privacy Policy describes how Luxinette (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise interact with us (“the Services”).

By “you” and “your,” we mean the user of our Services – whether you are a customer, visitor, or any other person whose information is processed under this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this policy from time to time, for example due to changes in legislation, technical updates, or operational needs. We will post the changes on the site, update the date above, and take any other necessary measures in accordance with applicable law.

How We Collect and Use Your Information

We collect personal information from different sources depending on how you interact with us. The information we collect may be used to communicate with you, deliver and improve the Services, comply with legal obligations, and protect our business and users.

Information You Provide to Us

  • Contact information: name, address, email, and phone number
  • Order information: billing address, shipping address, payment confirmation
  • Account information: username, password, security questions
  • Customer support: any information you choose to share with us in support requests

Some features require you to provide this information. Without it, certain services may be unavailable.

Information About Your Use of the Site

We automatically collect certain data when you use our Services (“Usage Data”), including:

  • Device details, browser type, IP address
  • How you use the site and interact with features

This is done through cookies and similar technologies.

Information From Third Parties

We may also receive information about you from:

  • Shopify and technical partners operating our webshop
  • Payment providers (card information, billing details)
  • Advertising, analytics, and email services

This information is processed in line with this policy.

How We Use Your Personal Information

1. Delivering Products and Services
We use your information to:

  • Process payments and complete orders
  • Send messages about your account, purchases, returns, and shipping
  • Create and maintain your account
  • Arrange deliveries and handle returns
  • Enable features such as login and order history

If you choose, Shopify may match your account with their other services. In that case, your information is processed according to Shopify’s Privacy Policy.

2. Marketing and Advertising
We use your information to:

  • Send marketing emails, offers, and promotions
  • Show ads for our products – both on and off our website

For Australian users, this is done in line with the Spam Act 2003 (Cth) and applicable privacy laws.

3. Security and Fraud Prevention
We use your information to:

  • Detect and prevent fraud, misuse, and illegal activities
  • Protect your login details and recommend secure usage

If you believe your account is compromised, contact us immediately. This processing is also based on our legitimate interest under GDPR Art. 6(1)(f).

4. Communication and Improvement
We use your information to:

  • Provide customer support
  • Improve our services and better understand your needs
  • Conduct analytics and statistics on user behavior

Cookies

We use cookies and similar technologies to:

  • Remember your preferences
  • Measure user behavior and optimize the webshop
  • Show you relevant ads

You can change your cookie settings in your browser at any time. Blocking cookies may affect site functionality. See Shopify’s Cookie Policy here: https://www.shopify.com/legal/cookies

How We Share Your Information

We may share your information with third parties, including:

  • Service providers (payments, IT, customer support, shipping, cloud storage)
  • Marketing partners helping with campaigns and ads
  • With your consent, e.g., when sharing via social media
  • Affiliates and partners if required for operations or business transfers
  • Authorities, when required by law or to enforce our terms and protect our rights and users

Categories of information shared:

Category Recipients
Identifiers (name, email, address, order details) IT & payment partners, support, analytics
Commercial information (purchase history, customer service contact) Business partners & marketing services
Usage data & network activity (IP, browser, click behavior) Analytics & advertising partners
Geolocation (via IP) Hosting & shipping partners

We do not sell your personal data or use it for profiling without your consent.

Third-Party Websites and Links

Our website may contain links to third-party sites. These sites have their own privacy policies, and we are not responsible for their content or data practices. Information you share on social media may be visible to others and outside our control.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect information from individuals under 15.
If you are a parent and discover your child has provided us with personal information, please contact us immediately – we will delete it.

Security and Retention of Your Information

We do our best to protect your data, but no system is 100% secure. Avoid sending sensitive information via insecure channels such as regular email.

Retention periods:

  • Account data is kept as long as the account is active
  • Order data is retained as required by accounting law
  • Data may also be stored to comply with legal requirements, resolve disputes, or enforce policies

Your Rights

Depending on your location, you may have the following rights:

  • Right of access – obtain a copy of the data we hold about you
  • Right of erasure – request deletion of your data
  • Right of rectification – correct inaccurate information
  • Right to data portability – receive your data in a structured format
  • Right to restrict processing – limit how we process your data in certain cases
  • Right to withdraw consent – if processing is based on consent
  • Right to lodge a complaint – with us or a supervisory authority
  • Opt-out of marketing – click “unsubscribe” in our emails

To exercise these rights, contact us using the details below. We may require proof of identity.

Complaints

If you have a complaint about how we process your data, please contact us first.
If you are not satisfied with our response, you may file a complaint with your national data protection authority.
For Australia: www.oaic.gov.au

International Users

Your information may be transferred and processed outside your country of residence, including by our partners and staff abroad. We ensure that such transfers comply with applicable data protection rules (e.g., SCCs and GDPR).

Contact Information


Luxinette
Unit 2 Arenson Way, Dunstable, LU5 4RZ
United Kingdom

Availability:

  • Monday to Friday: 08:00 – 17:00
  • Saturday & Sunday: Closed

We strive to respond within 24 hours.