Return & Refund Policy

Luxinette

30-Day Easy Returns

At Luxymoda, we want you to love your purchase. If for any reason you are not satisfied, we offer a simple and hassle-free return process.

Return Policy Overview

  • Return Period: You have 30 days from the date you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is simple, and our customer service team is always ready to assist you.

Return Costs

  • For defective products: No cost to the customer. This applies when the product is incorrect, damaged during transport, or otherwise defective.
  • For change of mind: Returns are still free. You will receive a prepaid return label. We cover the return shipping costs – but the original shipping fees from your initial order are non-refundable.

How to Return an Item

  1. Contact us: Send an email to info@luxinette.com with your order number and reason for the return.

  2. Get return instructions: We will send you a return authorization and step-by-step guidance.

  3. Pack your item: Securely pack the item in its original packaging, including all accessories, tags, and documents.

  4. Print return label: We will provide you with a prepaid return label. Simply print it and attach it to your package.

  5. Send it back: Drop off your package at the nearest shipping carrier according to the instructions in the return email.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return requirements.
  • Refund: After inspection, your refund will be processed. It usually takes up to 7 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

Exchanges

Want to exchange for another size, color, or product? No problem! Contact us and we’ll assist you quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable in the product description.

More Information

Questions?
Visit our FAQ page or contact our customer service: https://luxinette.com/pages/frequently-asked-questions

Contact Information


Luxinette
Unit 2 Arenson Way, Dunstable, LU5 4RZ
United Kingdom

Availability:

  • Monday to Friday: 08:00 – 17:00
  • Saturday & Sunday: Closed

We strive to respond within 24 hours.